Refund policy

Return Policy

Returns are processed in accordance with the civil code of the Republic of Lithuania (Articles 6.228¹⁰, 6.363, 6.362) and the law on the protection of consumer rights (new version effective as of January 1 of 2024).

You can return a product purchased via the online store within 14 calendar days of receiving it without providing a reason, if:

  • ·      it has not been used (except for the mount necessary for inspection);
  • ·      it is returned in the original packaging with all of the included accessories (manuals, documents, power or connection cables , etc.);
  • ·      the original packaging is not damaged;
  • ·      the product must be in good condition, with protective films, labels, or tags still in place;
  • ·      or in other cases defined by law.

The buyer is responsible for ensuring the product is properly packed and complete upon return. If the product does not meet the return conditions, the seller reserves the right to reject the return.

Return costs are covered by the buyer, except for the cases when the return is due to the seller's fault – such as when the product is defective, damaged, incorrectly delivered, or does not match the order.

 

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